The Frontline AI Platform

A cast of AI agents that connect into your environment — and the roles of the people working in it.

Frontline AI agents empower workers with in-the-moment support and expertise, and take action in the real world — reducing cost, turbo-charging performance and improving customer experience.

The Agentic Workforce

Specialised agents. One orchestrator.

Every request — spoken or typed, on any surface — is routed by the Orchestrator to the right specialist. Agents don't just answer; they execute tasks in your systems.

Store Managers Field Technicians Sales Associates Plant Teams In-Branch Staff Area Managers Inventory Task Safety Coaching Performance Knowledge FRONTLINE AI Orchestrator

One intelligence hub. The Orchestrator routes work between specialist agents — and out to every role on the frontline.

Orchestrator

Routes every request to the right agent and the right surface. The conductor of the platform.

Task Agent

Creates, prioritises and closes tasks dynamically — gamified lists, smart scheduling, automatic logging.

Knowledge Agent

Answers questions on procedures, products, pricing and policy — instantly, in your tone of voice.

Inventory Agent

Real-time stock on hand, locations, availability and replenishment actions across the estate.

Coaching Agent

In-situ training and metahuman mentoring. Pinpoints skill gaps and shapes development journeys.

Performance Agent

Always-on monitoring of service, sales and sentiment. Flags sites at risk before issues arise.

Safety & Incident Agent

Guided troubleshooting and diagnosis to keep equipment up and incidents down.

Comms Agent

Targeted policy and campaign updates to the right sites, at the right time, on the right surface.

Culture Agent

Detects early signs of burnout or disengagement — and spotlights high-morale teams to learn from.

Architecture

Touchpoints on top. Agents in the middle. Your systems underneath.

An innovation multiplier, not another app

By connecting to technology you already run — electronic shelf labels, smart cameras, sensors, ticketing, scheduling — the platform delivers a multiplier effect, amplifying innovation already in motion.

Agents operate independently to execute tasks and reduce manual workload, and augment your people with real-time support and insight — enabling continuous testing and refinement of new ways of working.

Built on a secure, scalable, AI-native enterprise cloud foundation, deployed to fit your existing infrastructure.

The stack

Voice App Desktop Wearables Metahumans

↕ one shared context

Orchestrator + specialist agents

↕ real-time data flow & task execution

Task mgmtInventorySchedulingKnowledge & SOPsCameras & IoTTicketing
Four Transformations

A new gold standard for frontline operations.

Efficient Teams

Voice-led, hands-free work

Hands-free access to daily tasks and information enables faster onboarding, reduced training hours, and more confident colleagues.

App Rationalisation

One platform, not twelve logins

Unify fragmented tools into one cohesive, intuitive platform — minimising tech fatigue, reducing logins, and driving consistency across every site.

Connected Operations

The intelligent frontline

Link existing innovations — smart labels, cameras, sensors — to enable dynamic tasks, smarter prioritisation and predictive actions.

Enhanced Performance

Make the work rewarding

Gamified features like team challenges, leaderboards and recognition keep energy and morale high — and performance visible.

Use Cases

Common patterns across clients.

Every frontline business is different — but the highest-value use cases repeat. Four families, drawn from real deployments. Most clients start with the quick wins and grow into the ambitious plays.

Family 01 · Start here

Core Operations

  • Real-time product & pricing lookup
  • Inventory availability check
  • Standard operating procedure lookup
  • Product lookup across the network
  • Restock task notification
  • Voice-to-system incident logging
Family 02 · Serve customers

Customer Service Enablement

  • Customer Q&A support in the aisle
  • Promotion & campaign check
  • Proactive customer assistance
  • Next-best product recommendation
  • AI connect call point
Family 03 · Grow your people

Worker Experience & Training

  • Training & onboarding support in-situ
  • Voice-enabled compliance training & gamification
  • Communication consolidation & personalisation
Family 04 · Ambitious plays

Advanced & Scalable

  • Task prioritisation & alerts
  • Agentic workforce scheduler
  • Loyalty assistant
  • Voice SuperApp
Effort to deploy: Quick win Moderate Ambitious

Where to begin

We map every candidate use case on two axes: the value it creates for end users, and the effort and complexity to deploy it. The bottom-right is where pilots live — high value, low effort, fast proof.

Your two-day deep-dive produces this map for your business — so the pilot starts with the use cases that pay back first.

How the deep-dive works →
QUICK WINS END-USER VALUE → EFFORT → Product lookup SOP lookup Onboarding support Customer Q&A Incident logging Task alerts Agentic scheduler Voice SuperApp

See the platform on your data.

A pilot runs on your systems, your verbiage and your real use cases — in 4–6 weeks.

How to get started