Experience Touchpoints

Frontline work is fast, loud and hands-busy. The experience must fit the moment.

No single device suits every task. Frontline AI meets workers wherever they are — and because every touchpoint shares one brain, a task started on one surface continues seamlessly on another.

Voice-first headset surrounded by tasks, messages and insights
The Five Surfaces

From functional to experiential.

Primary · Voice

Headsets

Short, sharp information and next-best actions at pace. Hands-free by design — perfect for dynamic environments where speed matters most.

Supportive · Multi-modal

Apps

Mobile and visual AI displaying rich multi-modal content — photos, video and text in the moment, for tasks that need to be seen, not just heard.

Workstation · Depth

Desktop

Always-connected software for complex queries, admin tasks, and data views that steer site and network performance.

Future · Spatial

Smart wearables

AR/VR directions overlaid onto the real-world environment — next-best actions and recommendations with spatial awareness.

Experiential · Human

Metahumans

Hyper-realistic characters that feel like engaging with a real person — imparting knowledge, guidance and training.

Functional — speed & directionExperiential — depth & connection
Interoperability

One task. Many surfaces. Zero lost context.

Why interoperability matters

Frontline tools fail when they force workers to stop, walk away, log in and start over. Frontline AI treats every device as a window onto the same conversation — the task, its history and its context travel with the worker.

Voice is fastest when your hands are full. Screens win when you need to see a part diagram or a 40-second how-to video. A metahuman mentor is best when you're learning something new. The platform routes each moment to the right surface — automatically.

See the shop-floor example →

A typical handoff

"How do I fix error E3?" — asked on headset ↓ context carried automatically Visual guide opens on mobile — photos & video ↓ task completed & logged Metahuman offers 2-min coaching session
Designed For Every Level

One platform, four altitudes.

Frontline Worker

Serve better, faster

Instant answers on tasks, products and procedures without leaving the floor. A dynamic, gamified task list. More heads-up time with customers.

Site Manager

Lead smarter, reduce admin

Live visibility of shift performance, gamified tools to boost morale, and auto-scheduling with alerts that cut manual overhead.

Regional Manager

Prioritise where it matters

Spot site-level risk early with predictive insights. Plan visits and coaching on live performance signals. Tackle issues before they escalate.

Head Office

Act on the full picture

Real-time data direct from every frontline. Insights that inform ops and strategy. Less admin, more action.